What is 14k Gold-Fill?
14 karat Gold-fill is a thick layer of genuine 14 karat gold, heat and pressure bonded onto a core of brass. It is not plated.
Will it wear off?
No. The gold is a thick layer that is permanently bonded onto a brass core, it will not wear off like plated materials. Gold-filled has been known to last from 20 up to 75 years under normal use.
I need help with my order, can I talk to a real person?
Yes! Our goal is to provide the ultimate in customer serviceno automated menus, just good old fashioned personal communication. Call the designer, Leslie any time and she will be happy to help you with any questions, or custom inquiries. Just call 760.716.2204 (San Diego, CA). Or, e-mail: Leslie@heatherandsage.com
When will my order arrive?
Each piece is handmade just for you, so please allow two to four weeks
for delivery. (Usually orders ship much sooner.) If you need your order Rushed, please e-mail us at Leslie@heatherandsage.com or call Leslie:
760 716-2204 (in San Diego, California). Rush charges may apply.
How will my order be shipped?
All orders are shipped via USPS Priority Mail with delivery confirmation. Your order should arrive 2-3 days after it is shipped. You will be notified via e-mail when your order ships.
What is your return policy?
If you are not satisfied for any reason, you may return the item postage paid in it's original packaging within 7 days for a full refund. Custom designed piece returns are decided on a case-by-case basis.
What is your repair policy?
We are happy to make repairs on your jewelry in the event that
it ever becomes damaged. We will make any needed repairs and you will only be charged for parts and return shipping. (Some rare exceptions do apply.) If you would like an estimate first, please e-mail us a discription and/or photo of the damaged piece.
Contact Leslie for shipping instructions: Leslie@heatherandsage.com
Where are you located?
Our studio is located in Carlsbad, California (North County San Diego). We operate through our website and by phone or mail-order. Sorry, no retail location.